[Resolved] ICICI Bank — ecs charges been levied without prior notice

sumeet_panjabi

from Nashik, Maharashtra

Address:	411057
Website:	www.icicibank.com

Hi, i had monthly sip deduction of mutual funds from my bank account. The sip was scheduled to be deducted on 1st of june. But my bank account was hit on 30th of may and i was charged ecs charges for the same 4 times (For 4 sips). I was not notified by the bank or by third party that sip is about to get deducted. Is this how you treat your customers? We keep our money with you so that it is safe and you charge us like this!! Ridiculous. I have signed a mandate form with third party with some date. How can you allow them to hit the bank before that date and then charge me ecs charges!!

Was this information helpful?

No (0)

Yes (0)

Jul 9, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

ICICI Bank Customer Care's response Dear Sumeet_Panjabi,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a54s9h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team