[Resolved] ICICI Bank — ecsrtnchg charges hit on my icici account

Shagun Khajuria

from Bengaluru, Karnataka

Address:

560008

Dear Sir/Madam

Am a icici bank customer. Day before yesterday 06-07-18 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or SMS or any phone call. Please explain what the charge it is. This type of direction is not good please return my charged amount. Thank you

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Aug 8, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2018

ICICI Bank Customer Care's response Dear Shagun Khajuria,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a57e9w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 11, 2018

Updated by Shagun Khajuria Okay. Thank you!

Jul 19, 2018

Updated by Shagun Khajuria Its 8 days still after multiple follow-ups I have received any reply. This is not good, please resolve this issue ASAP.

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Comments

rkr1954

from Pune, Maharashtra

WE have received no telephone no. or address for redemption of two nos of bonds. Kindly Help.No.3862 and 3863. D/o issue 01.07.1999 and d/o maturity 1.1.2018. I would like to get contact details as early as possible since I am suffering monetary losses and amount is urgently required for medical purposes.