[Resolved]  ICICI Bank — Effected my credit score

I have asked ICICI bank to cancel my credit card and adjust my outstanding balance with the FD on which behalf i got my credit card. The customer care executive has assured me that it would take around 4-5 days to get my credit card cancelled and they also said that they would adjust the outstanding balance from my FD account. But till date they haven’t adjusted the FD amount with my credit card outstanding & my cibil score decreased. And also my savings account was freezed[protected].
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Aug 20, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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