[Resolved]  ICICI Bank — enps kyc rejection

I hold my icici bank account from last 6 years and i have completed kyc fully with the bank and my aadhar is linked with the bank.
But still when i submitted enps using icici bank they have rejected kyc even my address is same.

As i have made the initial contribution using icici bank internet banking they should have recognised me already. I have digitally signed the form using my aadhar successfully and aadhar is linked to my icici bank account. Then why icici bank people are making trouble for me. As they have rejected the kyc now nps wants me to physically go the branch (Which is in another city) and verify the kyc and send the physical copy again.

What kind of frustration it is? I have already completed digitally sign using aadhar otp and my aadhar is linked with the bank then why such kind of kyc issue with the reputed long term customer. Why icici bank official didn't call me before rejecting the kyc details? Is this the way you handle your customer. Please resolve this issue immediately