ICICI Bank — Epfo kyc pending for approval

I have raised a request in my EPF account for bank kyc as i have changed by branch hence the IFSC needed to be updated. Without the updated IFSC my claim although approved was bounced back. Its been 20 days since I have seeded for the kyc.
I have been running around the branch of ICICI for any updates. NO ONE IN THE BRANCH SEEMS TO KNOW ANYTHING ABOUT THE PROCESS. I mean ... seriously?? Being such a big Bank, the process is this slow???.

I am unable to raise another claim due to pending approval from the bank for my kyc. I urgently needed the amount.
I sincerely request to provide me a resolution for this.