ICICI Bank — EPFO kyc verification under process

I Registered my ICICI bank account details on epfo account, but it is showing me verification under process, I updated details on 24th October 2023 it's been more than 2 weeks.

I tried to visit the branch but no one at the branch seems to have any idea about who approves the account details for epfo or how it's approved, someone at the branch even argued that EPFO KYC approvals will only be done by employers not bank. But after educating him about the process he asked me to call customer service who basically has no clue about the same and asked me to contact branch.

Due to this I am unable to raise a claim on the EPFO website for my emergency.

I thoroughly regret to see such a lethargic response from a well reputed bank like ICICI.

Please find attachment...

Regards,
Hitesh chawla,
[protected]