ICICI Bank — Erron on Grid authentication

Address:

Chennai, Tamil Nadu

Hi, I have got "Grid authentication error" when i tried fund transfer and immediately i called customer care for this error. Once the executive enabled the authentication of GRID, i tried again but faced the same problem. when i checked again, i came to know that it is enabled at the back end, but i am getting error message. I have attached the image of the error message. Pl resolve it and let me update on this. regards V T Murali SB AC no.[protected]