ICICI Bank — error while applying for ipo through icici internet banking

While apply for ipo through icici bank internet banking it shows error that "this feature is currently under maintenance. Request you to visit the nearest asba enabled branch to submit your application. Apologies for the inconvenience caused.".

As talk with icici customer care executive she told me that ipo apply facility is now not available online and you have to go to bank to apply from now.

How could it possible in this digital era? We have also lots of work to do and to possible to go in bank for each ipo?

Also i tried to call to customer care many times but not that easy to reach them always waiting time more than 30 mins and put on hold while transfer call to the senior team member but not getting any resolution.

Can you please quickly resolve this issue for my account?