[Resolved]  ICICI Bank — exorbitant charges levied, not as per agreement : swipe machine

Address:

Kolkata, West Bengal, 700006

Reference: merchant id - [protected]
Terminal id[protected]
S/n[protected]

Dear sir/ madam,

I, rukmani saraogi had applied for a swipe machine from icici bank on 11.08.2017.in this regard your representative mr. Alokesh dalal was coordinating. He had send mr. Sudip sirkar to collect the documents. I have submitted all the documents as requested by mr. Sudip along with a letter which contain the period (1 year) of swipe machine taken and annual charges for 1 year rs 4000 in subject line.

I got the swipe machine on 18.8.2017. I have the following complaints to make

1. I have made an application for 1 year for rs.4000+gst as charge. Later on i have been informed by your representative, while inquiring about missing credit in my bank account, that swipe machine has been given for 3 years period and accordingly charges has been deducted. Please let me know on what basis it has been rented for 3 years whereas i have applied for 1 year only. Also, please send me scan copy of all the documents submitted to your representative (Mr. Sudip sirkar/ mr. Alokesh dalal)

2. I was expected to be informed all the credits or debits relating to swipe. However there where no way by which it has been communicated to me formally. Please arrange to send it to me at my email id [protected]@yahoo.co.in for the transaction as of now and any transaction in future.

3. I understand that charges which has been deducted are from missing credit in my bank statement and a debit on my bank statement of rs.3155.57 on 23.08.2017 which is significantly more than the charges which has been agreed for. Please respond the reason for missing transactions in my icici bank statement and exorbitant charges levied that too largely on missing transactions.

4. I have received just a call telling me the settlement process for swipe machine but no call has been received confirming the facility for 3 years. Why there is no confirmation?

I am shocked to see practices from your bank which is highly unexpected. Please look into the points above and send me your response for each points above and resolve the dispute immediately.

Best wishes,

Rukmani saraogi
Mobile: [protected]