ICICI Bank — extra deducted amount not refunded after 20 days

Sir, i have icici fastag. There are 2 complaints about wrong deduction of toll tax dated 28/12/2019 about inr 95 ref. No. Cmp[protected]and dated 30/12/2019about inr 70 ref. No. Cmp[protected] but after 20 days total inr 165 nither refunded nor resolved my both complaints. This is only a type of fraud pls resolve my both complaints and pls take action against icici bank.