[Resolved] ICICI Bank — failed transaction, amount not credited even after 11 months | |||
I made a transaction of 1000 on 25/09/2016 and it failed. But amount is deducted. Transaction details - mps/shell adars/[protected]/0 I have been given a temporary credit 1000 which has been reverted on 06/01/2017 saying "merchant has declined the transaction". Transaction details - mps_instacr_dt25.9.16_txn8741 But merchant as well as icici ims has confirmed that the amount has not been credited to merchant's a/c and given me proofs for the same. Now it's been 11 months i'm escalating the issue along with proofs and icici is doing nothing. I have been an icici customer since 2010, it's completely unfair the way they are treating me. Was this information helpful? | |||
Sep 23, 2017 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Aug 23, 2017 ICICI Bank Customer Care's response Dear Souvik Debnath, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ehzs) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4ehzs_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team