[Resolved] ICICI Bank — failed transaction amount still not credited

Akash Saluja

Website:

icicibank.com

I have a forex card issued by icicibank, i used the same in belgium twice and transaction declined both the times. Vendor mcdonals, told me later that they had some issues with their machine and normally amount gets credited back within 3-7 days. But now its more than 25 days and amount still shown in my statement as unsetteled transactionamount. Could you please help me getting it credited back to my card?

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Dec 14, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

ICICI Bank Customer Care's response Dear Akash Saluja,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4kqkx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Anuraag Godse

from Mumbai, Maharashtra

Hello there,
I have icici debit card (Visa card).

During online transactions, I put wrong OTP so my card has been blocked for online transactions.

Please let me know the process to unblock the card for online transactions.

Regards,
Anuraag

ICICI Bank Customer Care's response, Nov 13, 2017

Verified Support

Dear Anuraag Godse,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4kqkx_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team