ICICI Bank — Failure recharge amount not received

Recharged RS.2999 on mobile number ×××××41048 from ICICI Bank's mobile app on 23rd May, got the message of bank's recharge successful but recharge not done. I recharged again it was successful. When I complained about this in the bank, the reply came that both the transactions were successful.
bank reply by mail -

As per our record your credit card ending with XXX9008 your transaction has been settled on 2 times

[protected]-23 CDNA TECHNOLOGIES PRIVATE LIMITED - DB 2999

[protected]-23 CDNA TECHNOLOGIES PRIVATE LIMITED - DB 2999

We request you to kindly contact for your merchant

help me