ICICI Bank — Fake calls from fake icici credit card department

Address:

Pune, Maharashtra, 411052

I am diksha kushwah, i have received call from lady (Mob no.: [protected]) on 29/04/17 at around 13:25 hrs saying that based on your credit card reward point you are receiving gift from the bank and asked me to confirm the credit card details. I want to say that some of my card details are already their with her and she was confirming the same. Please note that have not provided my atm pin for the same but still they have transected of rs 7898 without informing me saying that this will be refund in 72 hours and given me the helpline no [protected].
So how my card details and my mobile number came to her? Its bank responsibility to secure my personnel details because based on such information customer can not realize that call is from bank or its a fake caller. Due to this customer are trapped and fake callers are doing the fraud. There are so many such cases are there with the same fraud happend to him.

Both numbers are working right now. I request you to track the numbers and investigate earliest because they can change the numbers. I can provide the details if required.

I have also complaint the same to consumer dispute department. I have also mailed to [protected]@icicibank.com regarding this fake calls.

Please call me if further information required. I have call record of the fake call.