[Resolved] ICICI Bank — fake icici bank employee called me

[Resolved] ICICI Bank — fake icici bank employee called me

V vaiB07 from Mumbai, Maharashtra

Dear team, This is serious issue. I have got call saying that you have not redeemed your points and we are going to convert redeemed points to cash. And they have all my card details with personnel record. They have done transaction of 8000 from my credit card account this is absolutely wrong. First of all, how they got my details. Pls register complaint against this no : [protected]. They have confirmed my card details & money got deducted from account. On call, they have given complete identity about icici bank employee. I am going to close icici bank credit card soon if icici bank is known for such frauds. @all : dont take icici bank cards as more frauds are being registered against bank Regards, Vaibhav mahajan Was this information helpful? No (0) Yes (0)
Sep 19, 2017 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 ICICI Bank Customer Care's response Dear Vaibhav Mahajan, We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated. Regards, ICICI Bank Customer Service Team Aug 19, 2017 Updated by vaiB07 @icici Bank customer care Ok..Fine.. What about my transaction amount that has been deducted? Is it not your bank responsibility to trace who has done it? Do you refund amount for fraud transaction ? ... Because, i got SMS from ICICI bank that somebody is trying to misuse your card so your bank agree to the point that somebody is doing fraud transaction... Ideally, i should be refunded with amount that has been transacted ..
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