ICICI Bank — fast tag

Address:

New Delhi, Delhi, 110025

I have a fast tag and cross the badarpur border in delhi on my way to faridabad for which the toll is rs 38/- per day valid for 24 hrs. The fast tag usually works well and an amount of rs 25/- and rs 13/- gets deducted everyday. However there are several times that the system keeps deducting rs 25/- for every trip. Several complaints made on the customer care of icici have not helped except piling up of complaint numbers. They do not even have an e mail id for the fast tag customers where complaints can be lodged. Making a complaint on phone takes forever and the same explanation has to be given every time.

Would appreciate if this could be looked into urgently as there is a monetary loss happening.