ICICI Bank — Fastag balance available but not reflected on toll plaza

Address:

Vadodara

Dear all,
date : 21.06.2022 traveling from vadodara to anand return trip arround 6:30 and I have balance in my fast tag Account arround 80Rs. Which is recharge in afternoon arround 12o'clock. On toll plaza bank reflected low balance and that's why I have to recharge more 200 Rs and wait arround 30 mitues even though I have enough balance.
1) If Balance available then it should be reflected.
2) No Interest Provide for Advance Balance
3) Due to Waiting and Frustration if any thing happen then Who is Responsible ( ICICI, IRB Infra OR NHAI ).
Here, I attached screen shot of all Messages received From ICICI For Toll Transaction.
Thanks