[Resolved]  ICICI Bank — Fastag blacklisted

I have purchased a used car where the previous owner had icici fasttag. At present the current status of the fasttag is blacklisted. I do not know the reason, nor the previous owner. When I reach the customer care they are asking me to call from the registered mobile number. The previous owner does not even using the registered mobile number now. I have transferred the RC 6 months ago but still paying twice the charge in toll just because no proper support from bank. Cannot open new account without removing this blacklisted account.

Vehicle number TN 01 AU 3717
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May 17, 2024
Complaint marked as Resolved 
As suggested by icici employee i have opened a temporary fastag with engine number and now they have blacklisted the fastag as well.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08nlu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
May 17, 2024
Updated by VigneshR
No resolution
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