[Resolved]  ICICI Bank — fastag from icici bank blacklist removal

Address:

Navi Mumbai, 400706

I had a fast tag with icici bank customer id: 11135532 which was blacklisted due to low balance. I recharged it with required amount on 12/12/2019 and requested to close on 13/12/2019. Which is accepted and closed on 26/12/2019. On 28/12/2019 i received a refund also. But these people kept my vehicle mh43u5859 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fasttag is not possible. I want to activate new tag because my old tag of icici bank is damaged.
I called on call centre of icici bank [protected] minimum 100 times. And it never connects. And whenever it connects before giving any solution they disconnect. If my tag account is closed on 28th dec 2019. It should be removed from blacklist from ncpi. Very poor service from icici bank.

You can see attached image. It is clearly showing my account is closed but my tag is still blacklisted. This is the commercial vehicle and from 16th jan 2020 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible.