ICICI Bank — fastag issuance and cancellation

Address:

Chennai, Tamil Nadu, 600021

Hi,

Unfortunately i have applied fastag with icici bank on august 2019 since govt mulling to mandate fastag. Only thing happened fast with this request is have them debit amount from my account, however till now they haven't delivered fastag. Fastag which they attempted shipment had return due to incorrect address in the envelop. From 3rd september, i have received out to icici over 30 times to have deliver the fastag did not happen and they dont have any mail to raise complaint, only mode of raising this issue through their support team which never support and dont know how to talk and address customer issue, everytime they keep same thing like parrot, will be resolved in 2 days or 1 day or 1 week, finally decided to deactivate fastag account with icici, opened multiple tickets for cancellation, that to in progress for very longtime. Below are ticket opened for this issue and all in progress over 3 months. What is the procedure to get answers from icici bank to resolve this since they dont any escalation procedure or mail id to report with.

Ticket no. Created date/time status due date/time title
Cmp[protected] 11/11/2019 8:16 assigned 11/11/2019 16:17 tag deactivation
Cmp[protected] 29/10/2019 10:56:00 assigned 29/10/2019 18:56:12 request to cancel fasttag and refund
Cmp[protected] 29/10/2019 10:11:03 opened 30/10/2019 06:11:15 tag deactivation info
Cmp[protected] 7/10/2019 21:29 opened 8/10/2019 5:29 request to cancel fasttag and refund
Cmp[protected] 28/09/2019 15:07:03 assigned 28/09/2019 19:07:10 online tag not received (Esclation call)
Cmp[protected] 19/09/2019 18:28:19 opened 20/09/2019 14:28:37 complaint status
Cmp[protected] 11/9/2019 11:27 opened 11/9/2019 15:27 please help to cancel fastag
Cmp[protected] 11/9/2019 11:26 opened 12/9/2019 7:26 please help to cancel fastag
Cmp[protected] 10/9/2019 10:36 opened 11/9/2019 6:36 cust want tag
Cmp[protected] 10/9/2019 10:27 opened 10/9/2019 18:27 tag realted
Cmp[protected] 3/9/2019 17:15 assigned 3/9/2019 21:15 online tag not received