ICICI Bank — fastag not delivered and getting delayed

I have applied for fastag on 23 november and it is written that 'the tag will reach you within 8 working days'. It is 14 december today and i haven't received fastag. I even registered a complaint. No other response regarding shipping is provided by bank or other tracking numbers.
Tag customer id 11562112
Complaint ref. No. Cmp[protected]
Please help as the dead line for fastag is reached..
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03g8h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dec 26, 2019
Updated by Jithin M Eldho
I mailed the complaint to ICICI BANK and they didn't contact me.
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