[Resolved] ICICI Bank — fastag not received and customer care never picks call

avp_18

from Pune, Maharashtra

Dec 19, 2019

Address: Pune, Maharashtra, 411014

I applied for ICICI Fastag last month. Today, 19/12 I received serial number assigned to my tag account number. But I am not able to register even I have tag account number. It keep on asking Customer ID which I did not receive yet.
There are 3 major questions I have -
1. How to register to ICICI Fastag?
2. When will I receive fastag?
3. Is ICICI Fastag Customer care number really working?
How to get further details on fastag? There is no portal of place to track fastag deliverables as well.

Was this information helpful?

No (0)

Yes (0)

Jan 21, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03zl5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team