ICICI Bank — fastag not removed from blacklist

Address:

Wardha

I had a fast tag with icici bank customer id: 10363034 which was blacklisted due to low balance. I recharged it with required amount on 05/03/2020 and requested to close on 05/03/2020. Which is accepted and closed. I received a refund also. But these people kept my vehicle mh32ah5500 in blacklist. They closed account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fasttag is not possible. I want to activate new tag because my old tag of icici bank is damaged.
I called on call centre of icici bank minimum 100 times also mail them. It never connects or respond back. And whenever it connects before giving any solution they disconnect. If my tag account is closed on 05th march 2020. It should be removed from blacklist from ncpi. Very poor service from icici bank.

You can see attached image. It is clearly showing my account is closed but my tag is still blacklisted. That from 16th jan 2020 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible