[Resolved]  ICICI Bank — Fastag product provided by ICICI Bank

Address:

4 Laxmi Towers Kurl Complex, B Wing, Bandra Kurla Complex Road, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051

Hello Team,

I am sick and tired of getting help from ICICI Fastag team & NHAI Fastag helpline. raised multiple complaints and there was no response or resolution from both the entities. Very very irresponsible behaviour from the customer service desk teams & no one seem to have basic understanding of the product and service they are supposed to deliver. despite many calls, emails & discussions - i am still struggling & reached a saturation point where i wanted to raise complaints & move legally as well.

My basic request was just to replace the current fastag since the old tag was not working at the tollgates. it was tollgates executive recommendation that i need to replace the TAG to a new one. I am repeated asking to send the TAG to my new address which is in Hyderabad and still they send it to Bangalore which is my old address. I infact raised change of address even before replacing the TAG

NHAI Fastag Complaint No's: 4792468 / 4792478
ICICI Fastag complaints as below:
CMP[protected] 08/12/2021 20:21:40
CMP[protected] 05/12/2021 18:20:08
CMP[protected] 01/12/2021 22:30:58
CMP[protected] 06/12/2021 21:34:24

I request you to take stringent action against ICICI Bank as a provided and Fastag team for the product

Thanks
Kalyan Reddy Pulichinatala
[protected]