[Resolved]  ICICI Bank — faulty credit card was delivered and keep on getting bills

Address:	Bangalore, Karnataka, 560016
Website:	icicibank.com

Dear sir / madam,

Icici bank delivered faulty credit card for me and it never worked. I had called up customer care and complained before the first statement generation itself, however statement was generated with annual charges and i didn;t even get the new card. Every month they were keep on adding late payment charges etc. I could not and did not make any transaction using credit card, but still they kept on generating bills.
Right now also i am getting pay ment reminder emails.

I had raised the grievance in icici web site as well long back, they checked the records and promised to zeroisation of the account. However they later started saying it is subject to the approval.

Please help me to zeroisation of the credit card account. They should be fined for delivering faulty card and on top of that harassing to keep sending emails and calling for the payment.

Here is the response from icici customer care

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From: customer. [protected]@icicibank.com [mailto:customer. [protected]@icicibank.com]
Sent: monday, april 18, 2016 9:49 pm
To: c. V. Narayana reddy
Subject: re: 00070abh569c05gt:level1complaint/credit card

Dear mr. Reddy,
We regret the inconvenience caused to you.
On the basis of our records, we confirm you that your icici bank credit card 376 xxxx xxxx 8000 is permanently de-activated as we have not received the payment.

As on april 19, 2016 there is an outstanding of rs. 5, 064.28 in the credit card account.

We request you to write us after april 24, 2016 to initiate your request for the zeroisation of credit card account.
We look forward to your co-operation and patience in helping us serve you better.
Sincerely,

Afreen,
Customer service officer
Icici bank limited