[Resolved]  ICICI Bank — faulty fund transfer to icici bank

Icici bank kindly reply...

I had mistakenly transferred money from my account to unknown person acc (Wanted to transfer it to my friends account but mistakenly transferred to unknown person). On the same day i called icici cc (Customer care) and they asked me to go to my home branch and complain about it. On the next day i have submitted application in home brach with all details. The manager replied to me that he will send this request to the bank where the unknown person holds the account. On further query my bank says that there is no response from icici bank. It has been almost been three month but i have not received my money. Kindly help me.

My acc no: [protected]
My bank ifsc: utib0001901
My bank: axis bank

I was supposed to send it to boobalan a, acc no:[protected] of ifsc code: icic0000915 of icici bank. But typed the last two digits wrong (96 instead of 69).

Wrong acc no:[protected]
Bank: icici bank

Amount transferred: 13, 000/-

Transfer date: 18/06/2019

Totally the issue remains unresolved for 5 months now.
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Dec 27, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2019
ICICI Bank Customer Care's response
Dear Manjeeth Rai,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a016g4) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Hi, we are sorry to hear that. Please share with us your registered contact details and we will get back soon.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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