Website: | No. It is about the call center and the customer care IVR process. |
I misplace my purse and blocked both my credit & Debit cards temporarily. Through the customer care number i unblocked both the cards after i got my purse. My debit card was unblocked. For the past 2 weeks I am unable to use my credit card stating its not valid card.
We to the branch explained the problem and they said the card is in active state and are clueless about the issue.
Called up the customer care and explained the problem. I am told the card is permanently blocked. The following are my doubt's :
If the card is permanently blocked why the IVR says it is unblocked based on my request.
Then the executive wanted to know whether i am interested in getting a new replacement card. I am surprised to understand why the hell i had explained my problem. Retaining customers are the critical one and they need to be trained on addressing the issue .
Also another gap in communication One executive says 5 days for replacement and another one says 7 days.
The management needs to look into the gaps and address the same ASAP. Was this information helpful? |
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