ICICI Bank — For withdrawal of Provident Fund.

I am an ex-alumni of ICICI Bank and I have worked here for 4.5 years. I have an urgency to withdraw my provident fund. But I was unable to withdraw it. Actually it shows some pop-up like contact to the employer/HR. I didn't know how to withdrawal my provident fund easily. I used Umang app or used directly EPFO site to withdraw my pf. But it doesn't work. I need helps from my ex alumni HR or employer for helps me in to withdraw my pf.
Name:-Nitesh Kumar
Employee ID-308244
PF No.- MHBAN[protected]/310/MHBAN[protected]
For further contact details. Please revert on my my email [protected]@gmail.com