Dear Sir/Madam,
Myself is Swapna Padmakumari Sankarankutty holding NRE account[protected] with ICICI bank Mumbai Fort branch.
My salary is been credited to this account from last three months. The remittance rate they are providing is much lower as compared to the rates provided to other Nationalized and Private banks like SBI, Corportation and HDFC. As when my collegues are getting a rate which is 1% less than the normal rates my Bank ICICI is providing me a much lesser rate which is around 3.5% than the normal exchange rate.
When I have enquired the same with my bank they have refunded me back around 2% for my first month transaction and promised me to have a better rate during the future months. But the same issue happened during the second month also. When I enquired with them they have not provided me with a proper answer even.
During my third month also the same issue is happening.
Because of the same I am having problem to send my salary to home where my old parents are using their money.
The e-mail communication that I had is been attached with this for your reference and also the statement for the same.
Looking forward to have your favorable help to sort this issue as I dont want my parents to have trouble because of the same.
The communication details with the bank is mentioned below.
Regards
Swapna
COMMUNICATION with ICICI bank
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Re: 00082aCABUSCAU88:Re Re Re 0007SaC6PY9AUSX9Re Re Re level1complaint/NRI
Inbox x
[protected]@icicibank.com
Mar 5
to me
Dear Ms. Sankarankutty,
We thank you for writing to us.
With reference to your e-mail, we would like to inform you that this has reference to your query regarding the rates offered on your wire transfer transaction credited to your receiver account number: 62XXXXXX0018 on March 1, 2017.
We would want to clarify that the transactions are processed in batches (depending upon the country- currency combinations) through application driven timely procedures and therefore we do not speculate on the FX rate and time of conversion of funds.
We wish to inform you that for every transaction submitted through our wire transfer channel, ICICI Bank carries out the conversion of foreign currency to Indian Rupees on receipt of clear funds in our foreign currency account, and applies the foreign exchange conversion rates prevailing at the time of conversion of funds.
For any further queries, you may contact our '24-hour Customer Care' numbers mentioned on below link:
http://www.icicibank.com/nri-banking/RHStemp/contact_us.html#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Mahesh Jangiti
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On[protected]:49, Swapna Sankarankutty wrote:
Dear Sameena,
As per the discussion we had last time the additional refunded amount for my previous salary which was credited with an exchange rate of Rs. 66.13 when it was Rs.67.25 has been credited to my account. Sorry to inform you that this time its getting much more worse.
The Salary for the month of February 2017 is been credited to my account as on 01st of March 2017 @ 65.20
But as per your site the above rate is shown.
Could you please give me an explanation.
Regards
Swapna
[protected]
On Thu, Feb 23, 2017 at 6:06 PM, wrote:
Dear Ms. Sankarankutty,
We regret the inconvenience caused to you.
As per our telephonic conversation on 447xxxxxxxx7199 on February 23, 2017, we inform you that we have registered your request to apply preferential rate through Service Reference Number 'SR[protected]'.
We will update the status of your request by March 2, 2017.
As per our records your internet banking user ID is disabled status.
We request you to contact our 24 hours customer care service to enable, alternatively you can generate password to enable user ID.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 2/20/2017 1:03 PM, Swapna Nair wrote:
Dear Sameena,
Thank you for your valued service that is been offered.
I really appreciate the effort that you have taken to evaluate the same and provide me with the necessary benefit. Even though the credit that you have provided cannot be considered as an offer as it is been the personal finance of myself which has put my hard work for and earned. After providing you service charges for the same you have deducted unnecessary amount from my account. Previously I have never checked my accounts and really appreciate ICICI bank for making me more conscious.
Regarding my Internet banking account I am still facing the same problem. As advised me through mail I have called the customer care for resetting my contact no. and still i have not able to recover my password through the phone no. which has been reset. Kindly advise me what else can I do to restart my Internet banking account as you have confirmed me that I cannot reset it through my e-mail id. I necessarily need to reset my account at the earliest for my further proceedings.
Kindly advise me to do the needful.
NRE account no. is[protected]
Internet banking ID[protected]
User ID SWAPNAPS1983
Looking forward to have your assistance.
Regards
Swapna.
[protected]
On Fri, Feb 17, 2017 at 9:55 PM, wrote:
Dear Ms. Sankarankutty,
We thank you for writing to us.
With reference to your e-mail, we inform you that being our valued service user, we are most willing to offer additional 50 paise preferential rate for your remittance done on
February 01, 2017 for the amount o[censored]SD1590 as an service gesture.
In all sincerity, we urge you to trust us that we are extending the best possible rate to you. Please confirm us to proceed with the credit to your account. We regret that
beyond this we are constrained to offer any further additional amount.
On receipt of your acceptance we will credit the amount to your savings account.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
Swapna Nair
Mar 6
to nri
Dear Mahesh,
Thank you so much for your reply. But as being your customer the rate that you have provided to me is less than Rs.1.30 than the rates received by my colleagues on the same day. As this matter have already bought up to your information i really expected you to behave much more efficiently so that the same complaint wont be raised.
Even if it was for 30 ps less I really would not have bothered to take the trouble to do the followups...
But as you can see the rates received for my salary is very less compared to the rates received by my colleagues. But this matter really shows how unprofessionally you are handling the situation as I have to inform you about the situation repeatedly. As regarding my salary its very less and the service you are providing is also not appreciable as I am trying to recover my password from my phone still i cant receive it as i am not able to receive any message in my phone for resetting my password. Myself is spending around 100 USD for calling your phone banking all the time and checking the same. It is really ridiculous.
Thank you so much for your unprofessional service to your customer...
Regards
Swapna
[protected]
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00082aCABUSCAU88:Re: 0007SaC6PY9AUSX9:Re Re Re level1complaint/NRI
Inbox x
[protected]@icicibank.com
Feb 17
to me
Dear Ms. Sankarankutty,
We thank you for writing to us.
With reference to your e-mail, we inform you that being our valued service user, we are most willing to offer additional 50 paise preferential rate for your remittance done on
February 01, 2017 for the amount o[censored]SD1590 as an service gesture.
In all sincerity, we urge you to trust us that we are extending the best possible rate to you. Please confirm us to proceed with the credit to your account. We regret that
beyond this we are constrained to offer any further additional amount.
On receipt of your acceptance we will credit the amount to your savings account.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
Swapna Nair
Feb 20
to nri
Dear Sameena,
Thank you for your valued service that is been offered.
I really appreciate the effort that you have taken to evaluate the same and provide me with the necessary benefit. Even though the credit that you have provided cannot be considered as an offer as it is been the personal finance of myself which has put my hard work for and earned. After providing you service charges for the same you have deducted unnecessary amount from my account. Previously I have never checked my accounts and really appreciate ICICI bank for making me more conscious.
Regarding my Internet banking account I am still facing the same problem. As advised me through mail I have called the customer care for resetting my contact no. and still i have not able to recover my password through the phone no. which has been reset. Kindly advise me what else can I do to restart my Internet banking account as you have confirmed me that I cannot reset it through my e-mail id. I necessarily need to reset my account at the earliest for my further proceedings.
Kindly advise me to do the needful.
NRE account no. is[protected]
Internet banking ID[protected]
User ID SWAPNAPS1983
Looking forward to have your assistance.
Regards
Swapna.
[protected]
[protected]@icicibank.com
Feb 20
to me
Dear Customer,
We acknowledge the receipt of your communication. We will attend to your e-mail and revert to you.
We are experiencing very high volumes at present and there may be a delay in responding to your mail.
We appreciate your patience and co-operation.
Regards
Customer Service Team
ICICI Bank Limited.
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Re: 0007SaC6PY9AUSX9:Re level1complaint/NRI
Inbox x
[protected]@icicibank.com
Feb 1
to me
Dear Ms. Sankarankutty,
We understand your concern.
With reference to your e-mail, we inform you that we will be unable to activate your internet banking user ID and password through this channel,
You need to contact our 24 hours customer care service to enable.
Alternatively, we request you to send physical request to below mentioned address to activate internet banking user ID and password.
ICICI Bank Ltd (NRI Services -CPCNRI).
RPC Mumbai
Autumn Estate
5th Floor A Wing
Near Mhada Chandivali
Andheri (E)
Mumbai - 400 072.
India.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 1/29/2017 8:42 AM, Swapna Sankarankutty wrote:
Dear Vijay,
Thankyou for your mail. As I have already informed you i am onboard right now and working as a seafarer. For the next six months it will not be really possible for me to call you and fix this and also by walking in to any of the branch.
This is really disappointing that being your customer you are giving a very bad service which is causing me to rethink about the account i created and also to shift the account to some other bank which can offer me a better service.
With all the courtesy its disappointing.
Regards
Swapna
On Sun, Jan 8, 2017 at 10:46 PM, wrote:
Dear Mr. Garg,
We thank you for writing to us.
With reference to your e-mail, we inform you that your Internet Banking User ID is inactive and password
and password generation facility is disabled.
We are unable to process your request through e-mail channel.
We request you to call our 24 hour customer care to activate User Id and password.
For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
N Vijaya
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 1/5/2017 3:40 AM, Mahesh Garg wrote:
Name: Swapna
Product: NRI
Account No:[protected]
Application No:
E-mail address: [protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No:
Details of complaint: My NRI account is having problem with login. When I tried to recover password online my account is showing as not able to recover. Currently I am onboard of ship and have to give the account details for the Salary. Need your assistance at the earliest to recover my password through online.
Swapna Nair
Feb 2
to nri
Dear Sameena,
Thank for your reply. I was able to contact the concerned person and hopefully will be able to reactivate my account.
Regarding the above account, as my account is credited with dollars I would like to know whom can i contact for the exchange rates confirming as what will be the rates like. I am so disappointed to tell you that you are providing with extremely lower rates as around charging me 3% of my total salary. Which is really not acceptable.
Regarding this issue I would like to take it up to the higher authorities so that I can receive a clear clarification. If further the same is happening me and my colleagues would like to change our account to any Nationalized bank who charges only 1% or less than that.
Looking forward to have your assistance for the same.
with Regards
Swapna Nair
Feb 6
to nri
Dear Sameena,
I have contacted the nri account through phone banking and received confirmation as message in my newly registered mobile no. only for the NRO account. Not for the NRE account. I have also tried to log in so that i can get new password which was also not working. Looking forward to have your assistance now regarding the same.
Regards
[protected]@icicibank.com
Feb 6
to me
Dear Customer,
We acknowledge the receipt of your communication. We will attend to your e-mail and revert to you.
We are experiencing very high volumes at present and there may be a delay in responding to your mail.
We appreciate your patience and co-operation.
Regards
Customer Service Team
ICICI Bank Limited.
Mobile no: [protected]
Telephone no: +[protected]
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Re: 0007SaC6PY9AUSX9:Re Re level1complaint/NRI
Inbox x
[protected]@icicibank.com
Feb 6
to me
Dear Ms. Sankarankutty,
We understand your concern.
With reference to your e-mail, we inform you that we will be unable to confirm regarding the exchange rates as the exchange rates offered by ICICI Bank are fixed based on the
market rate prevailing at the time of conversion of funds.
We convert your funds within 24 banking hours of receiving your money in our account (provided we receive the funds with complete/correct details).
Please note that the exchange rate movements throughout the day (India forex markets) can be favorable or adverse as it all depends on forex market movements.
We are checking with concern team regarding the preferential rate for the transaction done on February 1, 2017.
We will update the status by 3 working days.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 2/2/2017 7:46 AM, Swapna Sankarankutty wrote:
Dear Sameena,
Thank for your reply. I was able to contact the concerned person and hopefully will be able to reactivate my account.
Regarding the above account, as my account is credited with dollars I would like to know whom can i contact for the exchange rates confirming as what will be the rates like. I am so disappointed to tell you that you are providing with extremely lower rates as around charging me 3% of my total salary. Which is really not acceptable.
Regarding this issue I would like to take it up to the higher authorities so that I can receive a clear clarification. If further the same is happening me and my colleagues would like to change our account to any Nationalized bank who charges only 1% or less than that.
Looking forward to have your assistance for the same.
with Regards
Swapna
On Thu, Feb 2, 2017 at 12:51 AM, wrote:
Dear Ms. Sankarankutty,
We understand your concern.
With reference to your e-mail, we inform you that we will be unable to activate your internet banking user ID and password through this channel,
You need to contact our 24 hours customer care service to enable.
Alternatively, we request you to send physical request to below mentioned address to activate internet banking user ID and password.
ICICI Bank Ltd (NRI Services -CPCNRI).
RPC Mumbai
Autumn Estate
5th Floor A Wing
Near Mhada Chandivali
Andheri (E)
Mumbai - 400 072.
India.
For any further queries you may contact us through phone. For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We look forward to more opportunities to be of service to you.
Sincerely,
Sameena
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 1/29/2017 8:42 AM, Swapna Sankarankutty wrote:
Dear Vijay,
Thankyou for your mail. As I have already informed you i am onboard right now and working as a seafarer. For the next six months it will not be really possible for me to call you and fix this and also by walking in to any of the branch.
This is really disappointing that being your customer you are giving a very bad service which is causing me to rethink about the account i created and also to shift the account to some other bank which can offer me a better service.
With all the courtesy its disappointing.
Regards
Swapna
On Sun, Jan 8, 2017 at 10:46 PM, wrote:
Dear Mr. Garg,
We thank you for writing to us.
With reference to your e-mail, we inform you that your Internet Banking User ID is inactive and password
and password generation facility is disabled.
We are unable to process your request through e-mail channel.
We request you to call our 24 hour customer care to activate User Id and password.
For our 24-hour Customer Care numbers please click below link:
http://www.icicibank.com/nri-banking/RHStemp/contact-us.page?#T-1
We thank you for giving us an opportunity to be of service to you.
Sincerely,
N Vijaya
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 1/5/2017 3:40 AM, Mahesh Garg wrote:
Name: Swapna
Product: NRI
Account No:[protected]
Application No:
E-mail address: [protected]@gmail.com
Mobile no: [protected]
Telephone no: +[protected]
Service Request(SR) No:
Details of complaint: My NRI account is having problem with login. When I tried to recover password online my account is showing as not able to recover. Currently I am onboard of ship and have to give the account details for the Salary. Need your assistance at the earliest to recover my password through online.
[protected]@icicibank.com
Feb 8
to me
Dear Ms. Sankarankutty,
We regret the delay in responding to you.
According to our records, your Mobile Number is updated for your NRE and NRO savings account as[protected].
However, it should be updated in our records as [protected] for your NRE and NRO savings account.
We request you to call to our 24 hours Customer Care by clicking on the below mentioned link and place the request for the Mobile Number updation for your NRE and NRO savings account:
https://www.icicibank.com/html/en/nri-banking/RHStemp/contact-us.html?
Please keep your debit card and PIN handy while calling Customer Care.
We request you to follow the IVR(Interactive Voice Response) before you make call to our 24 hours Customer Care clicking on the below mentioned link:
http://www.icicibank.com/nri-banking/RHStemp/ivr.page?
We look forward to your co-operation in helping us serve you better.
Sincerely,
Jayshree Moharana
Customer Service Officer
ICICI Bank Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 2/6/2017 6:45 PM, Swapna Sankarankutty wrote:
Dear Sameena,
I have contacted the nri account through phone banking and received confirmation as message in my newly registered mobile no. only for the NRO account. Not for the NRE account. I have also tried to log in so that i can get new password which was also not working. Looking forward to have your assistance now regarding the same.
Swapna Nair
Feb 14
to nri
Dear Sameena,
Thanks for your reply.
But I am having the records of my colleagues who also got the salary credited to their account, but the same it was not with ICICI bank. In the place of them paying a charge of 0.5% for each dollar which is also inclusive of International Bank and nationalized bank only my Bank ICICI Ltd is charging me 3% for 01USD which concerns me a lot and have to decide to close the account with the reputed bank. Anyway, thank you for informing me the same.
As there was problem with my Internet banking, as the advise I have received, Myself have called your customer care and registered my current mobile number about 15 days before and my present situation is also the same. As I am not able to reset or retrieve the password. The loss I had to call your customer care for 30 minutes international charges is extra which can be also calculated under loss.
Sorry to say. But ICICI have given me disappointment in all the ways I can handle. They are charging your 06 times more service than other BANKS in INDIA and then their customer care is also very disappointing.
I am also looking forward not to deal with ICICI Bank in future.
Regards
Swapna
[protected]
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