ICICI Bank — Foreign Inward remittance

Address:

Chennai

We hold our Corporate banking account with ICICI for our small business and we have behind running behind ICICI for the sake of Foreign inward remittance that we received last week Friday (July 29th 2022) afternoon and we have been told that it will be credited Last Friday evening but till date it was not credited in our account, we have been asking for the reason and ICICI reps have been telling us stories stating that it was received from black listed country, i really dont know when the United States was black listed by RBI, we have been receiving many remittances from the same client from United states for the past 5 years through ICICI. I wrote an email to ICICI and attached the remittance proof that ICICI sent us Last Friday and it clearly says that the remittance was received from USA with address e.t.c so I dont know how come ICICI black listed United States on their own. This is not the first time, they did this to us twice in the last 5 years. If ICICI does not want small businesses like us which receives small amount of remittances between $3000/month and $7000/month then they have to let us know, so that we will move on to other banks! We really hate ICICI's worst customer service. No response at all. I really do not know why there is a relationship manager in ICICI for corporate account, he/she is of no use. Im pretty sure they will not respond to the email i sent as we have been following up with them for almost 5 days with no improvement, they are holding my money and not going to pay us any interest for holding it this long.