[Resolved]  ICICI Bank — Fraud case against Credit card of ICICI bank

Address:	Jammu, Jammu and Kashmir, 180002
Website:	www.icicibank.com

Sr no.[protected] ...I am Vidushi Tikoo, holding an account in ICICI bank, A/c no. 0430, also I am using Credit card of your bank a/c no. 9008, I have received call on 6th October ’15 stating that they are calling from ICICI bank MSISDN :- [protected] and I have few points which needs to be redeemed, I replied with ok do that as my all the details are with you, I haven’t provided any information to them as they were carrying my details . After few seconds I have received sms of Rs 5000 and Rs 2000 these both transactions were done from my account and these were done in Mumbai, as I was in Jammu and never been there in Mumbai. I have logged an FIR in Crime cell on 9th and when I have received my bill. Now bank has put the late payment charges on this amount as well. Actual amount is 7000 along with late payment charges. And i have mailed to their higher authorities as well ('[protected]@icicibank.com'; '[protected]@icicibank.com'; [protected]@icicibank.com) but i am getting the same response that i have called them and shared my detail with hackers .. which is nonsense. i have called customer case as well, , , contacted bank as well.. but getting the same response with rued behavior.