[Resolved]  ICICI Bank — fraud case - atm withdrawal done by someone else

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Dear forum,

My self [censored]al bidwai, i am using the icici atm card.
On 06th of april from my account rs 13000 withdrawal was happened which is not done by me. Next day me & my husband went to icici bank thermax chouk branch they said you have to register compliant to customer care. So we have registered & cc has asked for the so fir also has been registered. After checking with cc they found the money was withdrawn from thane atm however we are living in pune. Now till date we didn't our money neither the status. However we got letters from bank that we are not reachable however i have personally called them on 10th may. Now yesterday again i called cc they told that the investigation has been closed saying we were not reachable. Now after so many minutes talk finally they have opened the case & saying it will take 19 days... Don't know what to do.
Can you please help me to get my money back...
Thanks in advance