[Resolved] ICICI Bank — fraud debit card transaction through vin/innovative

shalinielanko

Apr 15, 2019

Address: 600033

Fraud debit card transaction through vin/innovative

Date 10-apr-2019 fraudulent transaction happened on my icici debit card for the amount of rs.2, 220 in single transactions.

The most surprising fact was that i didn't lose my debit card or given my card details or internet banking information or 3d secure pin and debit card was with me right when all these transactions was happening.

It is very hard for me to understand that icici bank claims that the cards are secured and embedded with a chip, how is possible for someone to steal money from my account thru online transaction without knowing otp/3d secure pin/atm debit pin along with card expiry date and customer name on the card.

Please take necessary action on this complaint asap, otherwise i will go to the consumer court regarding this issue

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May 23, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (264492) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team