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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23733
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ICICI Bank reviews & complaints page 487

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P
prashanthi74
from Hyderabad, Telangana
Apr 8, 2019
Resolved
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Address: 500062

Dear sir,
I am k. Prashanthi in my account 826 rupees has been deducted as (Dp chgs till apr-18) dp charges on 30/05/2018. I have given a closing application for my demat account long back, please close this demat account and return my money back.

Email id - [protected]@yahoo.com

Your base branch : habsiguda, hyderabad branch,
7-102/5 and 12, ground floor, sai enclave, ajay
Chambers, uppal road, habsiguda 500076
May 10, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
ICICI Bank Customer Care's response
Dear Customer (K.Prashanthi),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    Aravindsss
    from Hyderabad, Telangana
    Apr 8, 2019
    Resolved
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    Resolved

    Am an icici bank customer. Today 08-04-19 ecsrtnchg charged 300.94 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is s. [protected]@gmail.com

    Thanks & regards,
    Aravind s
    May 10, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 08, 2019
    ICICI Bank Customer Care's response
    Dear Customer (Aravind S),

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Akshay Bawejaa
      from Delhi, Delhi
      Apr 8, 2019
      Resolved
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      Resolved

      waiver of bounce charges

      Address: Ghaziabad, Uttar Pradesh, 201010

      Dear icici team,

      Please get the bounce charges waived off from my savings account[protected].

      I have asked an amount of rs. 5000 from one of my neighbor to pay the school fees of my 3 years daughter.

      I would like to tell you that from last 2 to 3 months i was suffering from bad financial conditions to which my emi got bounced regularly.

      I was left with no option but to sell my...
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      A
      andrewvalkyne
      from Thiruvananthapuram, Kerala
      Apr 7, 2019
      Resolved
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      Resolved

      Address: no 13 rajiv gandhi st ,, 603202

      I transferred 2000 rs on 2nd april 2019 to an sbi account by 4:46:27 am imps txn ref[protected] and it timed and mentioned it will be updated b bene bank in 3 working days.
      I again transferred 2000 rs by 4:48:11 am imps txn ref[protected] and it failed with the same error.

      Its been 4 working days an neither the amount got transferred nor it got credited back to my account. Please do the needful.

      Mobile number : +91 [protected]
      May 10, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 08, 2019
      ICICI Bank Customer Care's response
      Dear Customer (Andrew),

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        from Chilakalurupet, Andhra Pradesh
        Apr 7, 2019
        Resolved
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        Resolved

        Address: Lucknow, Uttar Pradesh, 226005

        I had purchased my two wheeler hero honda motorcycle (Up 32 bc 6957) in 2004. I had taken vehicle loan from icici bank lucknow. I have cleared all the emis. Currently i am not able to find the loan clearance and noc letter from icici bank. Ivisited the lucknow alambagh branch, they took my details and told after 21 days i would be notified as they will seek information from banglore. But that too they could not provide. My rc would expire in june 2019. Also i do not have details of my loan account. Request you to please issue me loan clearance & noc letter at earliest.
        Email [protected]@yahoo.com
        May 9, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 08, 2019
        ICICI Bank Customer Care's response
        Dear Customer (Adarsh),

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Apr 18, 2019
        Updated by [email protected]
        MY email id is [protected]@yahoo.com
        Apr 18, 2019
        Updated by [email protected]
        What is the scheduled time frame of contact for your officials, as today it is 18th of April. I am working in a far of place and for communications i have to come down hill covering a great distance. Kindly resolve the issue at the earliest
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          S
          Shamvi
          from Delhi, Delhi
          Apr 7, 2019
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          Hi this is Shambhavi, I can. Not transfer money to anyone from my creditcard it always shows the transaction failed
          Please help me to unblock the card

          I have to make much transaction and since a week this happened

          I called customer care and there was no response from them about it

          I hope you guys can assist and help me soon
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            Pooranlal0786
            from Mumbai, Maharashtra
            Apr 7, 2019
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            Address: Bob saidpur khajuriya branch bareilly, 243001

            Kindly reversed one entry who is done twice in a recharge via truecallerpay one debit txn is suscessfully but another txn is not sucsessfull so kindly look into debit entry and reversed my amt 498/- dtd 13/03/2019. Amt paid to marchant site as per attached mail from bank of baroda.
            +2 photos
            Apr 07, 2019
            Updated by Pooranlal0786
            Pfa

            Apr 07, 2019
            Updated by Pooranlal0786
            Pfa
            Apr 07, 2019
            Updated by Pooranlal0786
            Pfa
            Apr 07, 2019
            Updated by Pooranlal0786
            Pfa
            Apr 07, 2019
            Updated by Pooranlal0786
            Kindly ignore first image this is wrongly selected
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              I
              Indraneel Dash Sharma
              from Mumbai, Maharashtra
              Apr 7, 2019
              Resolved
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              Resolved

              Hello,

              On 4th april 2019, i tried to do tatkaal tickets selecting an option of not booking the tickets if confirm berth is not available.

              I used paytm gateway to make a payment from my debit card.

              Thus the money got deducted from my icici saving bank account.

              The irctc says that they have credited the below refunded amount to the bank.

              But the below amount is still not been credited to my bank account.

              1715/ + 640/-

              I emailed icici customer care but got no reply.

              Please find the attached screenshots for reference.

              Thanks,
              Indraneel ds
              +5 photos
              May 10, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 08, 2019
              ICICI Bank Customer Care's response
              Dear Customer (Indraneel Sharma),

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (245122) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                H
                Himanshu Sammi
                from Delhi, Delhi
                Apr 7, 2019
                Resolved
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                Resolved

                I made airtel postpaid bill payment for mobile no [protected] of rs 823 on 05.04.19 from icici bank i mobile app which uses bharat bill payment system; neither the success screen came nor i received the payment receipt sms from airtel. However, payment is debited from my account no[protected] the same instance. Also, the payment is not refunded in my account till now
                May 10, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2019
                ICICI Bank Customer Care's response
                Dear Customer (Himanshu Sammi),

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Apr 09, 2019
                Updated by Himanshu Sammi
                No call received till now.
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                  N
                  Namita Chauhan
                  Apr 6, 2019
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                  Address: New Delhi, Delhi

                  Ecsrtnchg-26-feb-19+gst rs. 472 deducted 4 times in march

                  Ecsrtnchg 260219_sr[protected] rs. 413 deducted 4 times in feb

                  No notification or explanation received from this amount deducted.

                  Sufficient amount in account for emi of mutual funds too. This is clear stealing of our money. Stop this fraud. Not expected from icici at all. I need a resolution as soon as possible. Please give an explanation and resolve the query as soon as possible.
                  If it’s a fees then it should be deducted just once why is it four times.
                  +2 photos
                  ICICI Bank customer support has been notified about the posted complaint.
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                    P
                    Pranita Kumbhar
                    from Pune, Maharashtra
                    Apr 6, 2019
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                    I have already sent an email to [protected]@icicibank.com with uid 222722 as subject as mentioned in the comment to my previous complaint but haven't got any reply.

                    My concern is-

                    On 2nd april 2019, 2 transactions from my upi failed as the bank's servers were not responding but the amount got debited for both the transactions, rs 300 and 349. I connected with 3-4 chat officers of the bank, they are denying these transactions, they are saying they can't see those transactions in their system i have the records from the payment transfer apps about the transactions, if your bank servers were not responding then that's not my fault, customers should not suffer. I want my rs.649 back. Refund my money into my account.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      K
                      K P N Kutty
                      from Surat, Gujarat
                      Apr 6, 2019
                      Resolved
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                      Resolved

                      Address: Not known, Mumbai City, Maharashtra

                      Kindly confirm where to forward the Bonds for redemption as the bonds I sent through india speed post is returned from the address I found in the backside of the Bond. Please make specific address where to forward the Bonds to get the maturity benefits

                      This is my continution of my message of January, 2019 everytime is it necessary to give complete information?
                      May 7, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Apr 06, 2019
                      Updated by K P N Kutty
                      ICICI Bank is not taking seriously the matter regarding my complaint against their UID No.(a5mk38) what will have to do now is to move to court with these Bonds they will react. Why am not moving because the amount is very small and I will be the looser. This bank is behaving like a fruad bank because they are not bothered to reply any of my request or emal
                      Verified Support
                      Apr 06, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Aug 23, 2019
                      Updated by K P N Kutty
                      Nobody from ICICI Bank contacted me regarding the redemption of Bond as on today. Will you please takeup the matter seriously and draw their attention
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                        S
                        Srikanth Netha
                        from Hyderabad, Telangana
                        Apr 5, 2019
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                        Address: Chilka Nagar, 500039

                        On 3/04/2019 9:18pm i got sms from icici bank that 'a purchase of inr 938.43 has been made using your debit card linked to icici bank account xx5246 info: vsi*amazon pr. And my money is deducted, i didn't give my debit card number details then how it happened now i want my refund of 938.43rs. I tried to contact icici bank customer care but they said will do inquiry
                        +1 photos
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                          A
                          Arun Mʂ
                          from Thiruvananthapuram, Kerala
                          Apr 5, 2019
                          Resolved
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                          Resolved

                          Good day. I'm arun and i have applied credit card through online, few days back. I have completed the application & also attached all the required documents online. When tracked, it is showing document collection in progress from the day 1. What is the current status of application? Why there is this delay? Please update the current status of my credit card application app no:[protected]
                          May 10, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 05, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (230159) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Avik1976
                            from Diu, Daman and Diu
                            Apr 5, 2019
                            Resolved
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                            Resolved

                            I want to repeat the complain of abusive and threat calls against icici recovery agents from delhi miss jyoti. He again called today 11/3/19 in my number from her mobile no. [protected], [protected], [protected], [protected], [protected], [protected], [protected], and again gave threats and abusive languages to my friends and relatives.
                            In spite of settling all the credit card matter 9 years back in 2010 i am getting these calls from icici bank recovery agents.
                            I want to take legal action against icici bank and also will file a police case against all these recovery agents if these calls not stopped immediately.
                            I want icici bank to take action immediately against their recovery agents immediately or else i will initiate both police and legal actions against icici bank with immediate effect.

                            Still after 2 months icici bank not taken any action to stop such abusive calls from their recovery agents and i want consumer court to take stern legal actions against icici bank for harassment unnecessarily.

                            Thanking you,
                            Avik mitra.
                            May 10, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 05, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (230165) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              mukeshaggarwal1980
                              from Meerut, Uttar Pradesh
                              Apr 5, 2019
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi

                              Dear sir
                              I had deposited rs. 10000 on 29/03/2019 in icici bank deposit machine located at uttam nagar new delhi branch which i had wrongly deposited in an unknown person account whose account number is[protected] which is in the name of pawan saluja i had to deposit the money in account number[protected] i had reported the issue to the branch on same day and the bank officials had assured me to reverse my money but till now i don't get back the amount every day they are telling me that we had sent a representative to the address of account holder for debit authority of wrong amount deposited but the person is not at home please help me to get back my money
                              May 6, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 05, 2019
                              ICICI Bank Customer Care's response
                              Dear Mukesh Aggarwal,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (229380) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                prashant11.4
                                from Delhi, Delhi
                                Apr 4, 2019
                                Resolved
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                                Resolved

                                Address: 121004

                                I have been receiving calls on my number from icici bank in the name of a person (Mr. Abhishek). However, i am not abhishek and i don't have any account in icici bank. I informed about this issue to them also whenever they called me but still i receive calls asking details about me. Please help me with this.
                                One day i received a message that my credit card of icici bank has been dispatched and a delivery guy even contacted me about that.
                                I have been fed up with this. I warned them that remove whosoever is using my number or else i will complaint about them. I am facing very problem with this.
                                Please help me!
                                May 5, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 04, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer.

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (227269) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                When I was withdrawing money from the bank, on the 11th march 19, my money had been cut, which I had not removed, the Bank said, in 21 day my money will come back but still not

                                regarding misuse of my number. - Comment #3397665 - Image #0
                                ICICI Bank Customer Care's response, Apr 5, 2019
                                Verified Support
                                Dear Customer,

                                We have made a note of your concern. Our official will get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sanjeev musugu
                                  Apr 4, 2019
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                                  Address: nanakramguda, Hyderabad, Andhra Pradesh, 500085

                                  Hi am the User of ICICI since 7years I Using ICICI credit card since 3years.

                                  My salary[protected] account marked for lean after paying the amount. Only just RS:27000 pending.
                                  I had contact customer care. saying we don't have access. I had contact the branch they saying they don't knoe wh had marked as lean. then whom I need to contact for this issue.
                                  I had saved this amount for Hospital bill. without intimation, my account was added lean.
                                  This happened for a 3rd time. I Branch manager also talk to me to convert total into EMI on sep2019.
                                  no response.

                                  we out paying any amount may persons are there but after paying amount without permission. ICICI are marking as lean.
                                  And after contacting no response.

                                  never suggest people to deposit amount in ICICI. bad experience.
                                  +2 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    ali amber
                                    from Dhone, Andhra Pradesh
                                    Apr 4, 2019
                                    Resolved
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                                    Resolved

                                    Address: 515591

                                    Dear sir/madam...

                                    Iam the account holder of icici from past 5 yrs. Icici deducting my money as smab charges from past 4 yrs. On monthly basis much money these people got from my account. Without doing nothing/ no service/ on additional basis as fine you people getting money. Is it fair? Is it ethical? Deduct money that you fixed as minimum balance and make it in accessible... What you people doing is exploitation. Please solve my inconvenience, otherwise i will go for possible solutions to overcome this.

                                    Thank you... Regards - ali amber
                                    May 6, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 04, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer.

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (227271) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Manish dixitt
                                      from Karhal, Uttar Pradesh
                                      Apr 4, 2019
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                                      Address: Pilikothi , kaladhungi Road Haldwani, Nainital, Uttarakhand

                                      I have a saving account in pilikthi branch Kaladungi Road Haldwani branch.The lady staff was on duty at cash counter misbehave with me and tell that close your account from this branch. She gave me immediately closer letter for closing my account .She told me that i will do the work as i want. If I’m taken my mobile I my hand than she will call to police saying I’m recording in bank.You are request to listen the voice recording. Now you are requested to inquire about that or i am going to close my account
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 04, 2019
                                      Updated by Manish dixitt
                                      Sir,
                                      Hum ek chote vyapari hai Haldwani me hamara shop to shop supply ka kam hai hamare pass 10&20 ki currency hoti hai jis vajah se pilikothi kaladhungi Road Haldwani branch me baithne wale cashier hame roj pareshan karte hai
                                      Apr 04, 2019
                                      Updated by Manish dixitt
                                      Uski misbehaving ki hamare pass voice recording thi .. jis company me hum kam karte hai humane unse kaha k aaj vaha cash jama nahi ho payega lady cashier vaha aane ko mana kar rahi hai aur kah rahi hai ki ab apko pata chalega ki pareshan hona kise kahate hai
                                      Humari company ne vaha k BM ko phon karke complaint ki to wo bole nahi nahi aisa nahi hua hai hum 3rd party cash k liye mana kar rahe the jabki voice recording me lady cashier saf saf badtamiji kar rahi hai
                                      BM ne kaha ki aap bhejiye cash jama ho raha hai
                                      Apr 04, 2019
                                      Updated by Manish dixitt
                                      Jab aaj hum gaye to lady cashier ne mobile pocket se bahar nikalne ko kaha ki tum log recording karke complaint karte ho mobile jeb me rakho nahi to police ko bula denge ki enhone camera khola hai
                                      Aur hame turant hi hamare account close karne k liye 3 form diye ki aap fill karke do
                                      Aapne teeno account close karao
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