ICICI Bank Complaints & Reviews

Dear icici, i am mitra hajra from west bengal.
During account opening, i was told that there is no monthly and yearly charges for my demat account but year after year, i could see that rs 700-850 is being deducted on dmc dp chgs.

Dmc dp chgs till sep-18 = rs 826
Dmc dp chgs till sep-18 = rs 767

Also there is no sms intimation, but it was discovered when cross checked the bank statement.

This is completely "unethical / unjustified/ forceful loot"

When i tried to talk to icici bank customer care, they refused to give any clarification.

I would like to bring to your notice that my 1st statement
Dated 08.01.2019 credit amount is 15782.84 and debit amount is 14415.99 the difference of 1366.85. You billed me this amount and i paid although instead paying it should be adjust in my bill. Now in next transaction you have adjusted received amount from my side so do let me know where is the access amount.?

2nd issue is dated 20.02.2019 4824.51 converted in emi.

But i have returned the product and refunded the amount patially back to you one one, 2966 + 836 = 3802. So balance amount should be 1022.51 have been charged with full amount of emi
Although i dont have to pay any emi for that.
Then why am i being charged the full amount?
They charged me approx 2000 for intrest also.

Please help me as customer support not responding. Am trying to resolve this matter from 15 days

Manisha

One of my friend works in icici grant road opera house branch (Mumbai).
During the interview the working works which were mentioned were 8:30am -5:30.
But every day the bm and dbm of grant road branch make their employees work for 13hrs. They are not offering them any over time salary. Also there are other issues as;
1. If they send for kyc at consumer's house, the employees are not given any travelling expenses and are told to go after 8 at consumer's house.
2. The bm & dbm are mentally abusing the employees working over there.
3. They are not given proper lunch break of 30min.
4. Personal comments are been passed in front of other employees and also infront of consumers.

I request you to take this matter in hand and set up and enquiry against grant road branch bm nd dbm. Fire them if possible... Nd reduce the working hours from 13hrs to 9hrs.

If you cant handle this. We can meet at court.

As i have icici bank a/c with net banking facility when m opening my upi at goggle pay or other apps its showing to update pin when i go through process by giving card detail & updating pin then its showing wrong pin. But when i register with imobile app (which is of bank) & it create upi address & all done. but why its not hapening in other app while process are same is there any hidden technical issue by bank to not use other app by customer

I tried to transfer some money to other bank account through NEFT and in the end of the procedure it asked me to enter GRID values, which i did correctly but for some stupid reason it was showing me this msg "Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried...

This is regarding complaint filed on mar 29, 2019 with no response from icici bank customer service team yet.

I have a demat account in icici bank in icici direct. On 27-mar-2019, my account no. * got deducted with rs.118 dmc/* dp chgs till feb-19.

When i created the demat account, i was not told about dp charges. Instead was told that it is free of cost and it will never be charged to my account. Pls refund my money.

I have already mailed details to [protected]@icicibank.com from [protected]@gmail.com. Pls resolve immediately.

I tried several times to get otp while by i mobile and it requires to enter my otp password but i am not not getting any otp from icici bank, i want to say that this is not the first time i am facing kind of problem from opening a/c of icici bank, i am not getting online transaction details over phone via sms service.
My a/c :[*3645]
Name : avinash jagtap
Cell no : [[protected]]
Place : mumbai

I have done transaction of rs.665/- on 31st march via bhim upi through imobile app. The amount got debited, but the beneficiary didn't receive the money. When i wrote to icici customer care and then called, they said it's been credited to beneficiary. Then they asked for written confirmation from beneficiary to send the money hasn't received. I got the confirmation from beneficiary and forwarded the same to icici customer care on 9th april. I haven't received any reply from them yet. It's been 11 days after my transaction. From 31st till 2nd even imobile wasn't working. Am sure it's due to network issues during those days the transaction wasn't done. Kindly look into it on priority. I need the refund.

I am icici bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 3004 without my concern on date: 10/04/2019 time: 08:26 pm. I am not interested about this service and don't want this membership anymore. So cancel the membership and refund this debited amount rs.1399/-.
One assist relationship number :- 6692926
Name :- balaji p
Mobile number :- [protected]
Credit card number ending :- 3004

I have seen many transactions & money got deducted from my account in the name of 'POSDEC CHG' since many years & i never noticed it. recently i have checked my statement & have seen this transactions with the name 'POSDEC CHG'. I have seen no bank charging this & i have recently made a purchase of 599 (not through my debt/credit card, in fact in the last 4/5 months i have never used my icici credit/debt card at all) & i have 2000+ amount in my account and there was 2 'POSDEC CHG' charges were applied on my account for this transaction how come this is happening.

I never get proper answer from anyone in the icici bank. no proper answer from customer care & no proper answer from twitter.

1. why should any bank charge this ?
2. why did icici has deducted amount even when i have sufficient balance in my account ?
3. what is the extra effort icici is putting in when there is no sufficient balance and user did try to do a transaction ? No other bank has this charges.
4. How come POSDEC charges applied when i have not used my card at all?

Icici bank has opened demat account without my notice in 2013 (I have not been informed at all & there was no mail or message from the bank which at least tells me demat account has been opened on my name) & charging me dp charges all the time. There was no single message or call or mail which notifies me that i have demat account and money has been deducted in the name of dp charges. When i contact customer care they have told that all the money will be refunded once i close the demat account so i have closed my demat account by paying rs.546 (Icici told this also will be refunded once account is closed). But once i close my account there was no amount refunded into my account (I only see rs.234 refund in the name of access amount refund & i am not sure what it is) & there was no proper response from icici when i contact the from different sources

Customer care : movement i launched a complaint i am not able to contact the customer care, they say my debt/credit card number is invalid & my date of birth is invalid to contact the customer care. I was using same details to contact the customer care previously and they all are fine till i launch the complaint and after my complaint all are become invalid and i am not able to contact the customer care now to get the status of my complaint or to launch the new complaint.

Twitter : there was no proper answer from the twitter all the time i see our representative will call you.

Local support : i got local contact number to resolve my issue from the customer one of the call i got from icici (Aijaz : [protected]), he lift my call once and after that he never receive my call and gave any answer.

Below are the few sample dp charges i see in my account, they should be refunded & i don't know how come any bank or any one charge 'dp chgs' silently from their customer account with customer knowing that they have demat account & without sending an email or messages & with out even customer doing any trading (I never sell/buy single share using this demat account). Please refund all the amount which is deducted un-ethically against my demat account.

Icici bank is biggest cheater bank in india i have ever seen & always try to loot the money from their customers like this, stupid bank.

My contact number is : [protected].

Value date transaction date cheque number transaction remarks withdrawal amount (Inr) deposit amount (Inr) balance (Inr)
26/06/2014 26/06/2014 56332245 dp chgs till may-14 505.62 983.54
27/08/2014 27/08/2014 56332245 dp chgs till jul-14 51.49 14, 081.10
27/06/2015 27/06/2015 56332245 dp chgs till may-15 570.00 8, 193.77
26/10/2017 26/10/2017 dmc/in[protected] dp chgs till s 550.67 691.39
Ep-17
26/10/2018 26/10/2018 dmc/in[protected] dp chgs till s 5.39 0.00
Ep-18
18/02/2019 18/02/2019 trfr to:demat account charges 546.00 1, 454.00
Ac closure

Hi,

I'm teja, 787.21 rupees reducted from my account as dp chgs till feb-1 9.

I have a salaried account in icici bank & the representatives that it is free of cost for a demat account. And it will never be charged/deduct money. Even never spoke about dp charges.

Also, i didn't get any deduction amount alert message on my mobile which is registered with the icici for the same. This is not acceptable.

Please do the needful and return the amount.

I was holding icici credit card no. [protected] but cleared by dues in 2011 and also got letter as well as mail from icici bank on 25 july 2011 that i have no outstanding, but still it showing dues in my card and this i got to know from my cibil report its reflecting that the said card number [protected] is active as i was under the impression that its already closed. I have the said letter as proof of deactivated said credit card (Attachment below). When i mailed icici bank in march 2019 they said within one week they will revert and after reverting they said i have to clear my dues and when i said i will escalate to the higher authority they said they will reply on 10 april 2019. I got the reply from their side that i have purchased in april 2016 thats the reason my dues are showing. I cannot understand when the credit card is deactivated in 2011, then how can purchases be there in 2016. This is the reason i have escalated this too, please help regards deepak kanodia [protected]

I used icici bank to shop during amazon great indian festival wave 2 (Dusshera sale), according to which i should receive a cashback on my shopping. The amazon has credited the amount to icici on jan 26th, 2019. But the bank has not yet credited the amount back to me yet.

When i tried their grievance portal there nodal officer (Mr. Vinayak m more, principal nodal officer) is not responding. Icici used to be my best bank experience but they have stooped too low this time.

Dear sir or madam, My friend have made a transaction to my bank account. The transaction is completed, but I have not received money in my bank account. it has been 4 days since I have made this transaction. This is replay from phone pe customer care...
##Dear Sujeeth,

Thank you for contacting PhonePe!

Regarding your recent Issue with fund transfer of Rs.400.0 query, 50900168 is the reference ID for P1904051815070130622724 and below is the note as per our telephonic conversation.

In case the amount is still not credited, please contact sender bank to raise a chargeback (formal complaint) against the debited amount in order to have the amount refunded.

Regards,
PhonePe Support

Hi

My name is srikanth modugu. With out my permission money was deducted from my account by icici bank for the plan one assist wa privilege of amount rs 1899. Before this i got four times call from icici team or one assist team and i told i don't want this plan and i am not interested. After saying also they have activated the plan and deducted money which is not fare. Now when i am connecting the icici or one assist team i am not getting proper reply. Please deactivate the plan and refund my money.

Sr[protected]

Regards
Srikanth modugu

Last month i got a call from ICICI bank about New policy.I listened to them what they have said but they didnt tell me to go for the policy neither I applied.Today my account has been debited with 1899 rupees.I dont want this policy.I need full amount back to my account.I have credit card of ICICI too which was sent by them to my address.I denied many times that i dont want to go for though i got without applying.

Hi all,

I have got an account in icici bank[protected] this account is exists from 2008 and ecs was give for lic for premium and it was on 7th which falls on sunday and there is an ecs bounce charges of 413 in my account with the sms alert of amount debet. Reference: ecsrtnchg080419_sr[protected] number.

I called up customer care and get careless response from the manager called vidhya on this concern.

Hence decided to close this account as a result of this call response.

Before that i need to speak with the concern icici bank people.

I made a transaction of rs 6000/- via paytm upi on 29 mar 2019 to an incorrect mobile number ([protected]). I raised a request for reversal of the payment immidiately to paytm as well as icici bank. Paytm reverted with a response to connect with the bank with the reversal formalities. However, the bank is not ready to support for same, even after providing all the required details. The transaction reference no. Is[protected].

Request you to please help me get the refund asap.

The lackadaisical approach of icici will cause me a loss.

Sir,
I was tried to withdraw 10000 rupees with my icici debit card in sbi atm on[protected]. That amount debit in my account but i didn't get money. I had complaint about this dispute many times. But icici representatives said that transaction successful and sbi don't give cc footage. My complaint id : sr[protected]
My icici account no. :[protected]
Branch : siricilla