[Resolved]  ICICI Bank — fraud of credit card

Address:

New Delhi, Delhi

Dear sir, I got call from icici bank credit card department they offered me a coral credit card by saying that i vil get this card within 7 days with these facility like their executive said i will get 2, 75, 000 credit limit and 40% cash widrwal facility . I said ok i[censored] are this facility . I needed money that time so i said ok to that executive name sunny . Now when 7 days passed away i did not got any card from them sso i called to that executive name sunny, he said mera kaam ho gaya aab ap jaano or apka kaam jane .. then i called in customer care they said we did not get your file, whenever we will get your file then we will start your card process .. i was helpless due to my personal reason i was staying in hotel their charges was rs 2500 per day and i waited for this card for almost a month now because bank has told me i will get this card in 7 days but i did not after waiting of this card finally i got this card but till then my hotel bill was made around 50000rs . And when i opened the envelope there was a blunder happened with me. I saw there was credit limit of only 45000 rs and there was no cash withdrawl facility on that time i really money but bank has cheated me . I called in customer care there was a executive name jayant i asked him to sort out this problem he said i will clear this problem till then you use this card and call me after 2 days, i did not resolve my issue then i called him mr. Jayant but i found he was not there some other executive said to me that he is not in office call after sometime . I was just calling them but nobody was responsing to me then i thought of going direct to bank, the bank person said to me we cant do anything from here you have to contact to customer care. Since then i was just contacting them but nobody was responding to me . Now the situation is i have used this card so they are continously calling me and harashing me by their executive everyday . I am saying please i will pay your amount but first of all as a customer you have to solve my problem . But they are just calling me and harashing me everyday... I Have a request from you please take some necessary action and please solve my query . Regards a helpless customer