[Resolved]  ICICI Bank — Fraud payment of Rs10986 credit card

Address:room no 30 krishi bhawan department of agriculture
Website:Icici Bank

Ref Complain No DEABD E[protected] and thereafter reply ICICI on 31 December 2023 I had never made the payment of Rs10986 to Life Insurance Corporation If I had made payment as per ICICI kindly provide transaction statement from ICICI I am having my statement with me which never shows the details of the transaction of Rs 10986 I am not bound to make this payment and I will not be paying this payment Kindly do the needful at the earliest I intend to close my credit card immediately
Presently I am having an credit card No [protected] with ICICI Bank Rupay Credit Card earlier I was having credit card [protected] on 28th December 2023 an amount of Rs 10986 was debited from my card which was not made by me Accordingly I raised the complaint with ICICI Bank and they were agreed and the amount was credited in my account on 2nd February 24 Now again the amount of Rs.10986 is debited from my account on 29th January 24 with the reason that the amount was made either through OTP of CVV From September 23 to January 24 I gone through my bank statement the expenditure never been made by me I raised the issue with the bank but nothing has been done till Due to this fraud I cancelled my earlier card No[protected] and was issued a new card No[protected] The expenditure of Rs 10986 never shown in my statement which I am being compelled to pay Kindly look into the matter and expedite the same at the earliest I never made the expenditure of Rs 10986 and the amount has never been shown in the statement
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Apr 6, 2024
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2024
ICICI Bank Customer Care's response
Dear Rk9271,

We are at your service. We have made a note of your card number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your card number from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team
Verified Support
Mar 02, 2024
ICICI Bank Customer Care's response
Dear Sureshkumar bind,

We are at your service. We have made a note of your card number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your card number from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team
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