ICICI Bank — fraud transaction icici bank debit card

Hi team,

Fraudulent transaction has been taken place on fri, aug 25, 2017 at 12:47 pm, details are as below:
A purchase of inr 5, 000.00 has been made using your debit card linked to icici bank account xxxxx on 25-aug-17. Info: vin*payu paymen.

I immediately called customer care, they blocked my card saying for security reasons and raised a sr# sr[protected], i submitted the dispute form at bank. They said they will investigate the issue with 8 to 50 days. I haven't shared my details with anyone.

Today (01/09/2017), i just got a message that "dear customer, dispute for inr 5, 000.00 on account xxxxxx has been declined as the transaction was authenticated with a 3d secure pin". I called customer care to know more about merchant details. But, customer executive said he don't have detail, with this i realized that, proper justification is not done for my complaint.

While writing this complaint in this, i saw all the complaints about same type transactions. It's so sad that how can be a bank is so irresponsible. We are working hard and earning money, we have belief that it's secure in your bank but your responses to customers is pathetic. Please try to prevent this type of situations should not happen to others. I only saw icici bank is having this issues since 2015.

I would like to file this case with cyber crime, please share me merchant details against these transactions. Looking forward your immediate support and necessary action.

Thanks & regards,
Padala srivalli