ICICI Bank — Fraud Transaction made on My ICICI Credit Card

Address:

560076

Hello Sir/Ma'am

Since Jan-2016 i am in US and did not visit India till now.

In the month of Jan-2017, there were around 6 transactions made on my ICICI credit card of amount 62K rupees. I contacted ICICI bank and inform them for this fraud and asked to block my card immediately. ICIC bank did the same and logged a complain # SR[protected] for this dispute and inform me that there is no need of paying the amount.

Also while I was discussing with bank and automated alert received for these transactions I came to know that these transactions were made through Credit Card XXXX6028 which I never received and also I never ordered any new card as I am in US since Jan-2016. I am still having my card # XXXXXX0004 with me and this is not even expired yet. Bank does not have any answer of it and they are not willing give me this information.

Since last 2-3 weeks I am getting continuous emails form the Bank and asking to pay this amount. When I contacted Bank again I got the answer that this dispute has been resolved in favor of Bank and I have to pay this amount. And when I ask the reason they said they cannot disclose that information.

Then I escalated the case to next level where I got to know that this case has been close without any resolution as I am not in India and I have to pay this amount. When I further denied to pay this amount they told me for now you pay this amount and once you are in India open a new dispute for the same.

I am getting continuous emails and phone on India number (which is with my brother) due to which myself and family going through mentally harassment.

No one from bank is listening my part and forcing me to pay this amount. How come bank can do this to me?

Please help here.

Thanks
Vikas Sangal
+[protected]