[Resolved]  ICICI Bank — Fraud transaction of Rs 6993 from my credit card - [protected]

Address:

Bangalore, Karnataka

Dear Sir, I am the platinum card holder and have been using ICICI Credit card since last 10 years. I am extremely disturbed and anguished as I have been cheated in the name of ICICI. I don't know who are they but the very fact that they have my details like last several transactions (date, amount, merchant name), address, card validity dates in addition to my name and number leaves no doubt that they can't be ICICI representatives. The transaction has been made on Aug 7th for Rs 6993 by "deal at once", who claim to be official partenr of ICICI for redemption of credit card points. This incident raised grave questions on the security and confidentiality of my credit card usage 1. How can some one (other than me and designated ICICI authorities) have last transactions, address and other details? 2. How can they generate pin and send to my registered mail id and phone number using ICICI's official sender IDs? 3. My credit card is blocked by ICICI without me being informed. When asked the customer care excecutive mentions that this is due to the fraud transaction. If ICICI knows that the merchant is fraud then why did they let the transaction go through in first place? 4. There were no mails or SMS communication from ICICI to alert the customers on "deal at once" fraud. I am completely shaken up and don't know how can I continue using ICICI credit card, if my personal data is not safe. Please recover this money back. And also, please do detail investigation to nab the culprits at earliest. ICICI can't say its is customer's problem as the fraud have been done using the personal data that is shared between the customer and ICICI only. Looking forward for a speedy solution to recover Rs 6993 and the written promise to adopt highest security measures to keep my faith intact on ICICI so that such incidents are not repeated in future. Regards, Abhay ([protected])