ICICI Bank — Fraud transaction with icici bank

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	www.icicibank.com

Dear Sir,
Greetings!!

This is reference to fraud transaction with my wife's account No.[protected].

The detail of transaction she did is as below:

Transaction No. 1
Date: 4th May 2017
Time: 7:29 PM
Transaction amount: Rs 1000

Transaction No. 2
Date: 4th May 2017
Time: 7:31Pm
Transaction amount: Rs 9000

Transaction No. 3
Date: 4th May 2017
Time: 7:33Pm
Transaction amount: Rs 30000 ( Fraud Transaction)

The location of ATM of ICICI bank from where she withdrawn the money is Ashiyana Arcade, Near Ashiyana Green, Ahinsha Khand 2, Indirapuram, Ghaziabad (UP).

She has done the transaction No. 1 and 2 and 3rd was not done by her as after 2 transaction she checked the balance on screen and then clear and canceled.

Sir this is 5th time such kind of fraud happened on this ATM.I don't know whether other people has taken any action on the same or not..

I am running behind the nearby ICICI bank.First time i raised the complaint on 4th My sr. no. SR[protected] and on 5th May i got the confirmation that ICICI bank can not reverse the money as they have successfully paid the whole amount.

Again i raised the concern to check and verify the footage with Sr. no . SR[protected] on 6th May and again on same day i got confirmation message that as transaction was successful so we can not reverse the money.

Again on 7th May i raised the complaint that please share the footage and prove that we have withdrawn this money. But till now there is no action.

We are unable to understand that how someone can withdraw the money from others account if they don't have bank card and Pin.

Definitely there is something fishy with this ATM machine which is looting the end consumer. In fact i also told to ICICI bank employee that i will write a mail to MD of ICICI bank which i have written also, but that employee replied that Miss Chanda Kochar don't look after such cases, so there is no benefit to write .

I request you to take immediate action against ICICI bank as Rs 30000 is not small amount and stops such action in future with genuine customers. am expecting positive reply from your side and immediate action.

Regards
Sachin Gupta