ICICI Bank — fraudulent international transactions happen via net banking from my icici bank a/c

Address:	Indore, Madhya Pradesh, 452010
Website:	www.icicibank.com/html/en/index.html

I am an icici banking customer since last 6 years. Lately my account was hacked and there were 5 transactions done on my account on 8th july'17. 17256/- amount has been debited from my account through 5 transaction.

This happened on 8th july'17 (Saturday) morning around 5'o' clock. I didn't received any otp and these transactions were carried out very smoothly. I went to withdrawn money from my account around 2:30 pm in the afternoon same day and got notification saying you don't have sufficient credit. Despite my salary was credited a day before. I was so shocked then i logged into my internet banking to see where this all money has gone. I saw 5 times action there which happened early in the morning on 8th july'17.

I was shocked, helpless and there was no one around to help. Then i called icici customer care service. I was fighting and confronting them to do something and it was saturday bank was closed. This was my hard earned money and not some kind of joke. Next thing i did was went to cyber cell seeking help but i got to know they were also closed. I didn't know what to do next i was in deep pain.

Felt as if i have been cheated by india's no.1 bank. Well i could not do anything over the weekend and waited till monday. On 10th july'17 i went to the bank and cyber cell logged my complaint. And the truth is i didn't share my card details with anyone ever in my life. There was no negligence and this is the same company who boasts about there online security. I was helpless again as they said we will look into it and we cannot promise you anything.

I have been so loyal to 1 bank. I would like to bring in to your attention that being an icici customer i never expected this.

This is a big concern for me and this was a fraud. I as a customer am not at fault. I work hard for my monthly salary and then this happens. I would not let this money go because this is my hard earned cash. Need somebody's help.

I have been waiting to hear from bank but nothing seems to be working and looks like there's no progress in my case. It's all stagnant.

It has been more than 23 days to this fraudulent case.

It has been very difficult to survive in this situation and i don't know what to do and to whom should i contact for this.

Because i am a consumer and i can't wait for 50 more days. It was never my fault it was banks security families and because of that i am suffering.

Why do i wait for 50 days? I can't because now i am frustrated with bank awful replies. I can't wait anymore as money matter to me and it was hard-earned cash and intact there's no compensation policy on your hand which can help a customer in need. That definitely makes me sad.

Someone in the senior position needs to look into this. I am not letting my hard earned cash go anywhere. I am attaching all required documents and complaint details for your reference. I request you to kindly take required action against icici bank to nab the culprit.

I will not let go off my hard earned money. Please reply asap.

My complaint: sr[protected]Icici bank)

Thanks
Namrata