[Resolved]  ICICI Bank — fraudulent transactions - an inside job

Address:

560051

Account opened at infosys mysore along with the rest of the trainees at infosys campus. All the accounts opened there were compromised. All the trainees received fraudulent calls from fraudsters. Even without sharing sensitive information, amount has been debited from my account and all other trainees' accounts. I need this money back, as it is my hard earned money.

Note - i had immediately blocked my debit card and disabled internet banking when i received the call. I had even called up customer care and had confirmed that my balance was the same and that no amount had been deducted. I called up again after 3 hours to confirm that there has been no change in my account balance. Then in midnight, the fraudster has made payments to airtel for subscription plans using my card details. I want to know how is this possible when the debit card and the internet banking are not functional. How can you allow transactions without my permission, at the middle of the night, when both debit card and internet banking is disabled/blocked. Upon checking with customer care, i am being told that those transactions were initiated before the card was blocked. Only the sms confirming the transaction was delayed due to "network problem" by the phone carrier. This is all lies as i had confirmed more than a couple of times the previous day, that my account balance was intact, after blocking my debit card and disabling internet banking.

I feel this is an inside job, wherein some of your executives have shared all the infosys trainees' details with the fraudsters, and all of them got a call at the same time. Please resolve this on priority, or we will all be forced to collectively approach the court.

Reference id of complaint lodged with icici bank - sr[protected]