[Resolved] Icici Bank — Grid Authentication Disabled even when i entered the grid values correctly.
New Delhi, New Delhi District, Delhi, India
I tried to transfer some money to other bank account through NEFT and in the end of the procedure it asked me to enter GRID values, which i did correctly but for some stupid reason it was showing me this msg "Your Grid card authentication has been disabled, Call our 24 hour Customer Care Centre and ask to enable Grid card authentication". I have entered all the values very carefully and cross-checked it many times yet same error. Then i tried calling 24hour Customer Care Center which is totally useless in this regard as no real person picks but a stupid automated system. It's been a week and i am not able to make online purchases/transactions. If my problem is not solved soon then i will be forced to close my ICICI a/c no[protected] and post a gloomy review on how lame ICICI online services can be. Pathetic support ICICI.
Complaint marked as Resolved
[Dec 29, 2014] ICICI Bank customer support has been notified about the posted complaint.
Verified SupportICICI Bank Customer Care's response, Oct 05, 2015
Dear Customer (prg2000)
We regret any inconvenience caused. We request you to email us your concern with your contact details on firstname.lastname@example.org. Kindly mention the UID (a03byc_aaaa) in the subject line of your email. Our official will assist you.
ICICI Bank Customer Service Team
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