ICICI Bank — GRID password

Address:	600045
Website:	ICICI Net Banking

I have applied for a new ATM card for my salary account.
The GRID values in the Old ATM card has been erased.
After I received the card, I tried Net Banking/Purchase by using the GRID values.
The transaction errored out and Its showing GRID values disabled.

When I checvked with Customer care to enable the GRID value, they said thay have enabled it.
But still I am getting the "GRID values disabled" error when trying to do a NET Banking transaction.

Kindly do the needful.