ICICI Bank — Harassment and threatening calls from recovery agents

Manojk1984

from Gurgaon, Haryana

Jun 22, 2016

Address: New Delhi, Delhi, 110083

Website: www.Icici.com

I am constantly getting threatning calls from one of the icici bank representative from monday. Agent "krishna" is calling me from the unknown landline numbers[protected], [protected], [protected], [protected] and [protected]. He is harassing my family members by calling them again and again when i am unable to pick up the calls. He is using filthy language over the calls and threatening me of dire consequences. According to him i owe 62000/- rs for the use of a credit card which i have never used. According to him the card number ending 9000 was used between[protected] and i owe 62000/- rs to icici bank. I explained to him that i have never used such card and i did not even know about it. I have 4 credit cards (One main and 3 add-ons) issued by icici bank in the month of january 2016 and no cards carries the number ending with 9000. Krishna said that i will have to pay the dues of card ending 9000 even if i haven't used the card. He is calling and harassing me and my family members every now and then. I am feeling so depressed these days due to his calls and feeling like to end my life by taking any extreme step. Over the last conversation with my mom he has use false language even after my mom assured him to pay 30000/- next month. This offer was given by krishna to settle the dispute. Even though i am ready to pay 30000/- rs next month he is constantly calling me and my family members to pay the amount this month only. I have already explained my situation to him but he is not ready to listen. He is acting like a god right now who can do anything. It seems like my life is in hands and i am a puppet. I am ready to pay 30000/- for the debt which i never owed. Because i can't tolerate anyone to use abusive language with my family members. My mom is also in depression and she has threatened me to end her life due to the harassment calls by the agent. This is not the way to recover the money from people. I am with icici from past 10 months and i have my salary account with them. I have worked for more than 8 years in my previous organisation and i had a salary account with hdfc at that time. Hdfc issued a credit card to me and also sanctioned a loan in the past. I have repaid the loan with all the emi's on time. And i am also using the hdfc credit card without any hassle since 2007. This is the first time i have ever seen in my life where you need to pay the debt which you don't even owe. When i asked for the details of icici credit card, krishna asked me to visit jhandewalan but later he refused to give me the address. I wanted to see the transactions so that i can figure out the actual situation.

Icici bank should have at least checked our credit worthiness before going on this harassment and hounding 'rampage' till we had no option but to carry out our own investigations.

Please look into the matter and take the strict action.

Regards,
Manoj kumar
[protected]

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ICICI Bank customer support has been notified about the posted complaint.

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jun 22, 2016

Verified Support

Dear Mr. Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Manojk1984

from Gurgaon, Haryana

Jun 26, 2016

Have you taken any action on it so far? Still my family is getting calks from them. They are not contacting me. They are threatening my family.

Manojk1984

from Gurgaon, Haryana

Jun 30, 2016

It seems like there is no value of other's life for Icici and its officials. Money is the only thing which is important for them. And that too the Money which I never owe. They have hacked my phone details and ringing to the people whom I have made calls in past few Months. I know that it is illegal to hack someone's personal details however I can not do anything about it. The only way I can see now to get rid of this bull is to end my life. Therefore I am going to end myself. ICICI bank and its official who has harassed me in the past two weeks are held responsible for my death.
They are still threatening me and my family and I can't bear it anymore. Its been more than a week when I filed this complaint however I have not received any response from anyone so far...neither from the bank officials nor from the officials of this portal of consumer complaints forum. It seems like there is no one to listen my voice in this world. The only response I can see on this portal regarding my complaint is the system generated message which says...

Dear Mr. Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apart from this system generated response I have not received any communication from the Icici Bank. And now I do not think that I will get anyone who will listen to me or will look into the matter. All they want is the money. I have reached to the phase of my life where I can even kill that person named "Krishna" who has created all this mess. I was never like this. But due to the sleepless nights and fear of getting threatning calls from him I am not able to think properly. They have made my life hell.

Gud Bye Everyone.

Masihaa

from Bargarh, Odisha

Apr 7, 2017

Its really easy to reach them, they think that they are safe over phone.. har***ing everyone. They are cheap people sitting there making other's life hell. As per my research there details are:-

SHOP NO. 30, 1ST FLOOR, DDA MARKET, VP BLOCK, PITAMPURA, DELHI - 110034.
CONTACT PERSON: MR. AJIT SINGH.
MOB. NO.: [protected]
[protected]
[protected]
[protected]/01/02/03/04 they use all the numbers under a single roof at a low budget cheap shop..

They make calls on behalf of multiple banks eg. ICICI and RBL.

If anyone feels like kicking there *** than reach and kick some ***, you decide what punishment and how much beating they deserve for har***ing our families.

ArjunSharma123

from Haridwar, Uttarakhand

Apr 7, 2017

Reaching them is really easy trust me.

They think they are safe over phone and they can harass anyone. They think people will never know where they are from. I made some search and found their details:-

Company name: Arise Corporate Services

ADDRESS: SHOP NO. 30, 1ST FLOOR, DDA MARKET, VP BLOCK, PITAMPURA, DELHI - 110034.

CONTACT PERSON: MR. AJIT SINGH (Owner and a fake lawyer).

MOB. NO.: [protected]

Landlines they use:[protected],[protected], [protected], [protected], [protected], [protected], [protected] and many more numbers they use sitting at a cheap shop.

I[censored] feel like kicking there bu* than do it hard. Its upto you how much punishment "you think" they deserve for harassing our families

testers

from Chennai, Tamil Nadu

Jul 19, 2018

i am also having the same issues in Chennai. collection agent named Rajesh ([protected]) say he hime self a advocate and will bring 10 people to my in-laws house and make noises and simply says like he will do anything he want to us??????? did i got the loan from a RBI ruled bank or a local financial persons to do personal harassment????

Juhi Mahajan

Oct 15, 2020

Hi,
I have lost my job due to panademic, and is a mother of 4 month baby and have lost my father in law 3 months back. I have explained this to icici agent and my account is lien marked and have also requested to credit the amount to my card. I have explained them multiple times that I don't have money to pay the dues, and have accepted that I am trying my best to pay remaining dues. They have made almost 100 calls and are sending threatening messages to clear the amount.