[Resolved]  ICICI Bank — Harassment by collection Agencies to My family members

Address:

New Delhi, Delhi

Dear Concern, This is to bring in your kind notice that I, my family and relatives are continuously harassed by ICICI Credit Card Recovery Agent from 18th April 2015. On 18th April my relatives got the call from a girl called Rubina (as per her she was calling on behalf of ICICI Bank), stating that " Wants to know my number as my account is getting freezed". Afterwards she calls my wife and when she asked why had she called my relatives it was told that is the Bank's Right to do so and when my wife argued on this point the agent abused and threatened her of calling my relatives again. Finally she got my number. I received call from her and politely I told her to call back between 5:30 PM - 6:00PM as I was busy in a meeting. She continuously called many times at 5:20 PM. I could not able to pick up the call as I was busy in my office then she called my wife and started abusing her. Today 20th April, I received her call at 10:46 PM, I inquired her that from where she has got my relative's number and to disclose her identity, she denied to give the information and when I insisted on the same she started abusing me and threatened to call my wife and all my relatives. Meanwhile my wife received call from her she was badly abused and threatened by the same agent. Kindly help us to resolve this issue on the urgent basis as I have checked with ICICI Bank site the have not got any customer complaint cell where I can send this complaint. The numbers from where we are getting calls are: [protected] & [protected]. Since last 4 days we are getting these types of harassment calls. It seems that bank has not directed them to follow the guidelines specified by the RBI or they have forgotten all the ethics. It seems they are not interested in getting payment rather they are just to harass people. Secondly they are not even disclosing their identity. I suppose if this is the case then we need to take legal action on causing mental stress to my family and kids. Note: I have got the recording of the call made to me. Regards Manish Malviya Kindly revert as I suppose their harassment will increase