[Resolved]  ICICI Bank — Hefty Interest charges on Credit Card

I was charged a hefty interest amount of INR 6, 043.94 plus IGST of INR 1, 087.91 although I paid INR 1, 08, 000 (on the outstanding amount of INR1, 12, 496.98 before its due date) on my credit card statement dated January 23, 2022. I placed a complaint with the bank and the bank gave a standardized reply

If the Minimum Amount Due (MAD) or a payment less than Total Amount Due (TAD) or no payment is made, interest charges are applicable.

Rate of interest of 3.4% per month is charged based on the following criteria:

ᄋ On the transactions in previous statement from the respective transaction date till the statement date
ᄋ On the total amount outstanding from the statement date till the part payment date
ᄋ On the remaining amount outstanding balance till the next statement date
ᄋ On the fresh purchases done thereafter, till the next statement date.

I asked for a breakup of the interest charges. It is been more than 10 days and I am waiting

I am wondering why such a huge amount? Kindly look into this matter and give me a reasonable resolution, at your earliest
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Mar 19, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (997277) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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