ICICI Bank — Hidden Charges & Non-Acceptance of Conditional Requests

Address:

New Delhi, Delhi

ear Sir/Mam, I am one of your customer since 2005( Almost for last 10 years) My saving account with the bank where my salary is always transferred. I am very happy with the services that render to us. Since I was unaware about the credit card facility and one of your branch/credit card executive convinced me in such a way with all positive benefits that inspired me but never turned up with the impact of negative hidden policy. With the belief of getting benefitted, I had availed coral credit card, during the year I utilized the card mainly in ticketing and with few shopping's. I used to pay the amount in time although due to some constraint in the family I was not able to pay the whole amount in time and I was unaware about the 3% hidden charges against the total outlay and other charges. For last more than 2 years I have been paying the minimum amount i.e. more than 2500/ per month against the existing bill. Sometime more than the minimum amount too. With this payment every month for last 2 years my bill didn't reduce. Since I have a family and maintaining the family becomes very hard to me with other inevitable circumstances. Due to all these circumstances, I used to pay the minimum amount and some time 2-3 thousand more than the minimum amount until I am able to pay the total bill . Despite of paying the minimum amount and more than the minimum amount my monthly bill generated every 8th of the month remained constant. Its never come down (Reduced) In such a condition for almost last 2 & more years I am unable to pay off the whole amount due to many constraints & responsibilities in the family. It becomes a severe problem for me. Putting these issues I discussed several time with the representatives of the credit card customer care but they never gave me any kind of solution. I asked/requested to convert the amount into EMI (Loan facility) that's also not accepted. I asked that I am unable to pay off all the total bill although I have been paying the minimum amount and more than that for last 2 & more years but my monthly bill never reduced. It standstills. In such a situation and with my unavoidable circumstances in the family I will not be able to pay all the total amount i.e. 51800/ The amount still remained as it is for last several months despite of paying minimum amount and some time 2-3 thousand more than the minimum amount. I have submitted today to one of the customer care lady representative that this kind of situation will never solved my problem I will not be able to pay off all the existing bill why because bill never come down (-reduced) despite of paying more than 2500/ every month which is continuous payment but bill never come down. In such circumstance how can my bill comes down and paid off. Please help me immediately as my amount of Rs. 2600 goes every month as the minimum payment without fail never helped me to reduced/come down my bill amount. Bill amount generated every month stands as it is. Now the situation becomes critical, I am surrendered myself that I could submit only the minimum amount i.e. 2600 or up-to 3000. Which will never solved to pay off all the total bill. Please guide me what to do. I have always been concerned and respect the bank strategy although the hidden agenda of the credit card facility will definitely kill someone middle class man/family. Please guide and do needful help. Thanks & Regards. Your Customer Altab Khan A/C : In ICICI Branch: CP, New-Delhi