[Resolved] ICICI Bank — Hidden charges of Rs.29.50/- towards POSDEC CHG and ATMDEC CHG

[Resolved] ICICI Bank — Hidden charges of Rs.29.50/- towards POSDEC CHG and ATMDEC CHG

S SoumyaBindhani Sep 12, 2022 Sep 27, 2022 This thread was updated on Sep 27, 2022

Hello Sir, There is a hidden charge levied on the name of point of sale decline charge and atm decline charge. While opening the account and taking the card, there was brief about any kind of charges since it's salary account. And also, these charges are levied upon incorrect password entry or network failure. And it's charged the number of times you try for the transaction which is really a financial loss for a customer. May 25, 2022 - ATMDEC CHG - Rs.29.50/- Request for Refund June 20, 2022 - POSDEC CHG - Rs.29.50/- Request for Refund Kindly, help in this regard to get the amount reverted. +2 photos Was this information helpful? No (0) Yes (0)
Oct 9, 2022 Complaint marked as Resolved Initially CICI customer representives called and then told that they won't be able to do anything. When asked they even couldn't tell me the reason for this deduction. So I called customer care multiple times, but no resolution. Finally, I submitted a complaint in ICICI's official website. For raising this complaint, you don't require to log in, but do provide as much as supporting information. Very next day i got reply to this complaint that the charged amount will be reverted withing 1 business day. And they reverted it. Thanks! ICICI Bank customer support has been notified about the posted complaint. Verified Support Sep 14, 2022 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0cv0k) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Sep 27, 2022 Updated by SoumyaBindhani please provide a correct email ID.
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