[Resolved] ICICI Bank — Hidden charges on my Credit card

Vimal_k_2

Sep 15, 2022

Address:	ICICI Bank Limited, Registered Office: Landmark, Race Course Circle, Vadodara 390 007.ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.
Website:	www.icicibank.com

I took total amount of 10000/- from my credit card which is having a limit of 80000/-. And then after I reduced my limit to control my expenses from my side in their app.

Then they charged an amount of 550/- plus GST 99/- on my card as mentioning over limit fee. How is it even possible still I am having an amount of 69XXX/- in my credit card ?

When I mailed them mentioned like " you exceeded the limit, that's why these charges are ".
I mailed again and again by showing that I am still having 80% of limit is not used. Even though they repeating their mail.

Could you please help on this, I am having the statement of their fee.

Best regards,
Vimal

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Oct 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d51w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team